❓ Frequently Asked Questions
Q1: What is the warranty for the products?
A1: We provide a 12-month free warranty for the entire machine tool and accessories. We use high-precision grading and ultra-fine grain substrates to guarantee lifetime performance.
Q2: Do you provide free samples for testing?
A2: Yes, we usually provide free samples for testing purposes, provided the freight costs are covered by the customer.
Q3: What is your minimum order requirement (MOQ)?
A3: Each item has a specific MOQ indicated in our quotation. We accept sample and trial orders; prices for single items below MOQ are treated as sample pricing.
Q4: What is the typical delivery time?
A4: It depends on inventory. If the items are in stock, delivery is within 8 working days. If out of stock, it typically takes around 20 working days.
Q5: Can you manufacture special-shaped or custom carbide products?
A5: Yes, we can produce both standard end mills and specialized tools according to your provided technical drawings and samples.
Q6: Will I receive updates on my order's progress?
A6: Yes, we send weekly working schedules. We inspect and test all merchandise before shipment and provide detailed inspection photos for your confirmation.
DSCUT CNC
